Refund policy

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At Reimer Technologies, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions regarding refunds for products and services purchased from our company.

1. General Policy

All refund requests are subject to review and approval by Reimer Technologies. Refund eligibility depends on the nature of the product, service, or project agreement.

2. Products

Eligible Refunds

Refunds may be considered under the following circumstances:

  • The product delivered is damaged or defective.
  • The wrong product has been supplied.
  • The product is non-functional due to manufacturing defects.
  • The product has not been delivered due to reasons attributable to Reimer Technologies.
Non-Eligible Refunds

Refunds will not be provided for:

  • Products damaged due to improper handling, installation, or misuse.
  • Products altered or modified by the customer.
  • Products returned without original packaging or accessories.
  • Customized or specially ordered products.
  • Software licenses, digital products, or downloadable content once delivered.

3. Services and Projects

For system integration, installation, maintenance, consultancy, or other professional services:

  • Advance payments made for project initiation, procurement, engineering, or resource allocation are generally non-refundable.
  • Refund requests for services already rendered will not be accepted.
  • Any approved refund shall be processed after deducting applicable administrative, procurement, and service charges.
  • Customized solutions and project-based contracts are non-refundable unless otherwise specified in a written agreement.

4. Annual Maintenance Contracts (AMC)

  • AMC fees are generally non-refundable once the contract period has commenced.
  • In exceptional cases, partial refunds may be considered at the sole discretion of Reimer Technologies after evaluating services already provided.

5. Refund Request Procedure

To request a refund, customers must:

  1. Submit a written refund request via email.
  2. Provide the invoice number, purchase details, and reason for the request.
  3. Attach relevant supporting documents or photographs, if applicable.

Our team will review the request and respond within a reasonable timeframe.

6. Refund Processing

  • Approved refunds will be processed through the original payment method whenever possible.
  • Processing times may vary depending on banks, payment gateways, or financial institutions.
  • Reimer Technologies shall not be responsible for delays caused by third-party payment providers.

7. Cancellation Before Delivery

Orders canceled before shipment, installation, or service commencement may be eligible for a refund, subject to deduction of applicable administrative, procurement, and processing charges.

8. Limitation of Liability

Reimer Technologies reserves the right to approve, reject, or partially refund any request based on the circumstances of the transaction and applicable contractual obligations.

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